FAQ

FAQ

1. Product Information

  1. What types of products do you offer?

    • We offer a range of handcrafted wooden furniture as well as high-quality 3D models for particulars and professionals.

  2. What materials are used for the furniture ?

    • Our furniture is made from solid wood by replanted forests and non-toxic materials , sustainably sourced.

  1. How can I be sure the colour and design match what I see online?

    • We do our best to ensure the images displayed on our website accurately reflect the actual products. However, slight variations in colour may occur due to screen settings.

2. Purchase Conditions

  1. How do I place an order?

    • Select the desired product, choose available options (size, colour, etc.), and add it to your basket. Follow the on-screen instructions to complete the purchase.

    • For 2D&3D modelling, please read the service description page and submit a mail describing your project in the Contact section so we can exchange together about your project.

  2. What payment methods do you accept?

    • We accept credit cards, PayPal, bank transfers, and common online payment services (to be determined if possible for us).

  3. Do you offer instalment payment options?

    • Yes, we offer instalment payment options through selected financing partners. Please check the details at checkout.

  4. Can I modify or cancel my order after placing it?

    • You can cancel or modify your order within 24 hours of purchase by contacting us directly via email or What’sApp messaging.

3. Delivery and Timelines

  1. Do you deliver only within USA or internationally as well?

    • We primarily deliver within the USA, but we also offer international shipping for some products. Please check the specific delivery areas at checkout.

  2. What are the delivery times?

    • For orders in the USA delivery takes 7 to 31 working days depending on the shipping selection. Airway Shipping takes 5 to 7 days, Sea shipping take 30 days.

    • Our International delivery times vary depending on the destination and the selected carrier.

    • Please take note that we are not responsible for delays due to unpredictible situations (natural disasters, geopolitical turmoil or any unpredicatible issues).

 

  1. What are the delivery charges?

    • Delivery charges for orders with international shipments will be calculated at checkout.

4. Returns and Exchanges

  1. What is your return policy?

    • You have up to 7 days from the date of receiving your order to request a return or exchange, provided the items are in their original condition.

  2. Which items can be returned?

    • All unused, undamaged items in their original packaging can be returned. However, customised or made-to-order items are not eligible for return.

    • Please take note that it is customer responsability to ensure that the furniture dimensions can fit elevators or be fully transported into its own residence.

  3. How do I return a product?

    • Contact our customer service via email/What’sApp for return instructions. Return shipping costs are the customer's responsibility unless the product is faulty or damaged.

  4. Can I exchange an item?

    • Yes, exchanges are possible subject to availability of the replacement product. Please contact us for further details.

5. Refunds

  1. What is your refund policy?

    • We refund returned items within 14 days of receiving and inspecting the goods.

  2. How and when will I be refunded?

    • Refunds will be processed via the original payment method within 7 to 10 working days after your return request is approved.

  3. Can I get a refund if the item is faulty?

    • If you receive a faulty item, we offer a free replacement or a full refund. Please contact us immediately upon receiving the product to initiate the process.

6. Warranty and Support

  1. Do you offer a warranty on your products?

    • Yes, our wooden furniture comes with a one year warranty against manufacturing defects. Our 3D models can be reworked under conditions fixed by the contract agreement between the customer and our company when starting a project.

 

  1. What should I do if there’s an issue with my product after delivery?

    • If you experience any issues with one of our products, please contact our after-sales service for assistance. We will do our best to resolve the problem.

7. Customisation and Special Orders

  1. Can I order custom-made furniture or models?

    • Yes, we offer customisation services for some of our products. Please contact us to discuss options and get a personalised quote.

  2. How long does it take to receive a custom order?

    • The timeframe for custom orders depends on the complexity of the project but generally takes between 2 to 4 weeks, and can goes up to 6 weeks.

8. Customer Support

  1. How can I contact you if I have a problem or question?

    • You can reach us via email at maystudios.info@gmail.com, by phone at +84 33 880 1969, or through our contact form available on the website.

 

  1. What are your customer service hours?

    • Our customer service is available from Monday to Saturday, 9:00 AM to 9:00 PM.